Privacy Policy

Introduction

At Korenti, we care about your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our EV charging app, website, and related services (collectively, the “Services”).

Scope

This Policy applies to users of the Korenti mobile app and website, including drivers, account holders, and visitors. By using the Services, you agree to the practices described here.

Information We Collect

Account & Profile

• Name, username, and email address
• Phone number (if provided)
• Profile image (if uploaded)
• Authentication identifiers (e.g., from Google Sign‑In)

Vehicle & Usage

• Vehicle details you provide (to tailor charging recommendations)
• Charging session data (location, start/end time, energy delivered, cost)
• In‑app activity (features used, screens visited) to improve the app

Location

• Approximate or precise location when enabled to find nearby stations and navigate
• You can disable location permissions in your device settings; some features may not work without it

Payments

• Payment details are processed by our payment partner; we do not store full card numbers
• Billing details (e.g., last 4 digits, tokens) may be stored by the processor to enable transactions

Device, Diagnostics & Cookies

• Device and app information (model, OS version, app version, language)
• Crash logs and performance diagnostics
• Cookies and similar technologies on our website for analytics and remembering preferences

How We Use Your Information

• Provide, maintain, and improve the Services
• Locate nearby charging stations and optimize charging experiences
• Process payments and manage your account
• Send transactional notifications related to charging sessions and account activity
• Personalize content, recommendations, and features
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms

Legal Bases (EEA/UK only)

• Performance of a contract (to deliver the Services you request)
• Legitimate interests (e.g., app safety, improvement, and analytics)
• Consent (e.g., precise location, marketing, certain cookies)
• Legal obligations (e.g., tax and accounting requirements)

Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers (hosting, analytics, crash reporting, customer support)
• Payment processors to complete transactions
• Charging network operators to facilitate charging sessions
• Third parties when you direct us to (e.g., linking accounts)
• Authorities, when required by law or to protect rights and safety
• Another entity in connection with a merger, acquisition, or asset sale

Permissions Used in the Mobile App

• Location: to find nearby chargers and provide directions while using the app
• Photos/Media/Files: to upload a profile photo (if you choose to)
• Camera: to take and upload a profile photo (if you choose to)
• Notifications: to send charging session updates and important account alerts

Data Retention

• Account data is kept while your account is active
• Charging session records are retained for operational, support, and legal purposes
• Payment records are retained as required by law and our payment processor
• Logs and diagnostics are retained for a limited time for security and troubleshooting

Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing.

• Access and correction: review and update profile details in the app
• Deletion: request account deletion from Settings or by contacting us
• Consent: manage permissions in your device settings (e.g., location, camera)
• Marketing: opt out of non‑essential communications

To exercise rights, use in‑app settings where available or email us at privacy@korenti.app.

International Transfers

We may process and store data in countries other than yours. When we transfer personal data internationally, we use appropriate safeguards (such as standard contractual clauses) as required by applicable laws.

Security

We implement administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us so we can delete it.

Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date and, where appropriate, by providing additional notice (e.g., in‑app notice or email).

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