Data & Privacy Request

Last updated: August 2025

Your Data & Privacy Rights

Under applicable privacy laws (including GDPR where it applies), you have rights concerning your personal data, including access, rectification, portability, restriction, objection, and deletion. This page explains how to submit a request by email and what to expect.

What Data Can Be Deleted

You may request deletion of the following personal data:

Account information (name, email, phone number)
Vehicle information and preferences
Charging session history and usage patterns
Location data and saved charging stations
Payment-related metadata (we do not store full card numbers)
App usage analytics and preferences
Communication history and support tickets

Data We Must Retain

Some data may need to be retained for legal, regulatory, or security reasons, such as:

Transaction and billing records for accounting and tax (as required by law)
Fraud prevention and security logs
Legal compliance records
Anonymized aggregate usage statistics

Where retention is required, we will limit use and anonymize data where possible.

How to Submit a Data & Privacy Request (Email Only)

To submit any request regarding access, correction, portability, restriction, or deletion of your personal data, please contact us by email. We will verify your identity before processing requests to protect user accounts and data.

Email: privacy@korenti.app

Subject: Data & Privacy Request

Please include: the email address registered with your Korenti account, a clear description of the action you request (e.g., delete my account, request data export), and any information that helps verify your identity.

Response time: We will acknowledge receipt within 72 hours and aim to complete or update you on the request within 30 days where possible.

Deletion Process Timeline

Immediate Actions (Within 24 hours)

We suspend account access for safety while verifying the request when appropriate
Payment methods and sensitive tokens are removed from active records
Personal identifiers are flagged for deletion

Complete Deletion (Within 30 days)

Data is removed from active systems and user-facing services
Backups are purged according to our retention schedule where feasible
We notify third-party processors to delete your data when applicable
You receive confirmation once deletion is complete

Consequences of Data Deletion

If you choose to delete your data:

Your account will be permanently closed
Access to charging history, saved stations, and preferences will be lost
Saved payment methods and associated tokens will be removed
Deleted data cannot be recovered

Partial Deletion Options

You may request deletion of specific categories of data instead of full account deletion (for example, location history or analytics data). Indicate your preference in the email.

GDPR & Other Rights

Depending on your jurisdiction, you may have rights including access, rectification, portability, restriction, objection, and deletion. To exercise these rights, email us at the address above.

Data Protection Authority

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. For EU residents, see: https://edpb.europa.eu/about-edpb/board/members_en

Contact Information

For all Data & Privacy Requests, email: